Covid-19 Update: Yes we are open by appointment please call (03)9775 3312

How to Order

How To Order

We endeavour to make shopping on our web site as simple as possible. So we offer a few different ways for you to place an order:

Email Order - Placing an order on our web site is safe, simple, and fast, not to mention convenient. Order via email any time day or night.

Order by phone - Call us on (03) 9781 0799 or leave a message anytime and we will return your call.

Visit a showroom - At this time our showroom is open by appointment only. Please contact us to arrange viewing or pickup of orders.

Fax your Order - Send us your order by fax to 03 9781 0799 anytime day or night.

What happens once I place an order?
After placing an order, you will be sent an “Order Confirmation” email containing your order number, items ordered, the total of your order and your delivery details. If you have paid in full this email is your receipt. For orders not paid by credit card the order is not complete until payment is received. Once your order is complete will contact you to arrange a suitable delivery time.

How can I check on the progress of my order?
You can track the status of your order by emailing us at or calling us on 03 9781 0799. [email protected]

Can I order from a real person, rather than online?
Yes, you can call one of our consultants on (03) 9781 0799. Our consultants are ready to discuss your needs over the phone or leave a message anytime and we will return your call.

In the unlikely event that I cannot find a particular item on the web site – can you obtain this for me?
Should you not be able to find what you are looking for on our Web Site, we will make every effort to try to obtain a particular item for you. Simply call us on (03) 9781 0799 or email [email protected]

I am experiencing technical difficulties placing an order. Is there someone I can talk to for assistance?
Please email us with the details of the problem and we will resolve it as quickly as possible. Alternatively you can call us on
(03) 9781 0799 to place your order.

Payment Options

How do I pay for my order?
We accept major credit cards (Visa, MasterCard etc.) Not AMEX or Diners, PayPal, direct deposit, cash, cheque and offer interest free credit.

What cards do you accept?
We accept major credit cards Visa and MasterCard

Are my payments secured?
Payment via credit card or any other form are private and never stored after receipt

When must I pay?
Credit Card payments, PayPal or Direct Debit must pay the full price in Australian dollars as indicated on your Order Confirmation within 48 hours from the date that you receive your Order Confirmation. If payment is not received within 48 hours from the date that you receive your Order Confirmation, Warehouse Direct Furniture reserves the right to cancel the transaction. Your order is only delivered after payment is received or by special arrangement by phone.

Do you offer interest free financing?
Should you wish to take advantage of our interest free credit, please visit our showroom.

Can I pay by cash or cheque?
Yes. If you wish to pay for your purchase by cash please visit our showroom located at 4 Kitson Street, Frankston Victoria 3199.Cheques will be accepted and not delivered until payment has cleared. We accept COD only by prior arrangement with one of our consultants.

Can I pay by phone?
If you wish to pay by credit card over the phone please call us on (03) 9781 0799
with your order number and credit card details.